Privacy Policy
Rising Tide (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at https://therisingtide.co.za.
1. What Information We Collect
We may collect and process the following personal information:
Name and surname
Contact details (email address, phone number, physical address)
Company or business name
Job title or role
Website usage data (IP address, browser type, referring pages, etc.)
Any information you submit through forms (e.g., contact forms or newsletter sign-ups)
2. How We Collect Information
We collect personal information in the following ways:
Directly from you when you submit forms or contact us via email
Automatically through your use of our website (cookies, analytics tools)
Through third-party service providers (such as form or newsletter tools)
3. Why We Collect Your Information
We collect your information to:
Respond to your enquiries or requests
Provide you with our services and support
Improve and personalise your experience on our website
Communicate with you (e.g., via newsletters, updates, promotions)
Comply with legal and regulatory requirements
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with:
Trusted third-party service providers who assist with hosting, analytics, communication, etc.
Legal authorities, if required to do so by law or to protect our rights
All third parties are contractually bound to protect your data and only use it for the intended purpose.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. These include secure servers, SSL encryption, and restricted access.
6. Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you
Correct or update your personal information
Object to or restrict processing of your data
Request deletion of your data
Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, please contact us at hello@risingtide.co.za.
7. Use of Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to track user behaviour and website performance.
You can adjust your browser settings to block or delete cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly stated.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to update or remove your information, please contact:
Rising Tide (Pty) Ltd
Email: hello@therisingtide.co.za
Website: https://therisingtide.co.za